Question 1

Can I make a reservations through DoorLoop?

Accepted Answer

No. Long-term storage lease requests are processed Monday–Friday during regular business hours (9 AM–4 PM). Please call (706) 946-1128 or email riverridgervresortselfstorage@gmail.com,(mailto:riverridgervresortselfstorage@gmail.com) and a member of our team will help you obtain a storage lease.

Question 2

Is the River Ridge RV and Boat Storage lot open 24/7?

Accepted Answer

Yes, the River Ridge RV and Boat Storage lot is open 24/7 to any customer who is both current on lease term dues AND has been assigned an access code.

Question 3

When can I check-in?

Accepted Answer

Once final payment has been made and the lease has been signed, an access code and lot number will be assigned. Tenants will be able to check-in once they receive this information. Check-in times are daily from 8am - 8pm.

Question 4

When do I check-out?

Accepted Answer

Every lease has an end date on it. The departure date is the end date that is specified. The gate access code will expire at 8pm on the lease end date. For example, a reservation made from 10.1.23 - 10.3.23 will have an access code that expires at 8pm on 10.3.23.

*Any equipment still in the storage lot after the designated check-out day will incur a $10 fee up to an additional day of rent.*

Question 5

I need to speak to someone regarding my storage reservation. What are the regular business hours?

Accepted Answer

River Ridge RV and Boat Storage Business Hours: Monday - Friday from 9am - 4pm

*Any messages received before or after business hours will be responded to the next business day.*

Question 6

The DoorLoop app is not working for me. What should I do?

Accepted Answer

Please contact DoorLoop Technical Support directly with any tenant portal questions:

DoorLoop Customer Service Email: 
https://www.doorloop.com/contact (https://www.doorloop.com/contact)

DoorLoop Customer Service Phone Number: 
(786) 373 - 5842

Question 7

How do I add an extra day to my reservation?

Accepted Answer

To add days to your short- or long-term storage reservation, please call (706) 946-1128 during regular business hours (Monday - Friday from 9am-4pm).

Question 8

The equipment that I plan to store has changed. What should I do?

Accepted Answer

Whenever your storage equipment information has changed, please contact (706) 946-1128 to update your storage lease. Storage lots are assigned by equipment length, and there is no guarantee that a longer size lot  will be available.

Lot Lengths: 
32' Max - 12 lots 
42' Max - 30 lots*
*Eight (8) of these lots will accommodate equipment up to 48'

Question 9

I have lost my access code. What should I do?

Accepted Answer

The access code is written on both the short-term and long-term physical lease copy. For additional gate code support, please contact (706) 946-1128 during regular business hours.

Question 10

I need help setting up Auto-Pay through DoorLoop. Who should I speak to about this?

Accepted Answer

Please contact DoorLoop directly with any questions about setting up AutoPay. We are not able to submit or process payments on your behalf.

DoorLoop Customer Service Email: 
https://www.doorloop.com/contact (https://www.doorloop.com/contact)

DoorLoop Customer Service Phone Number: 
(786) 373 - 5842

FAQ

This page provides answers to the most common questions from River Ridge RV and Boat Storage customers.

FAQ

​This page provides answers to the most common questions from River Ridge RV and Boat Storage customers.

This page provides answers to the most common questions from River Ridge RV and Boat Storage customers.